Privacy Policy

Privacy Policy

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how GE-FIX Nigeria Limited ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website [https://getecsolutions.com] (the "Site") and GE-FIX Helpdesk Application.


This policy applies to all users, including Customers and Technicians.

1.       Information We Collect:

We may collect the following types of information:

Information You Provide

·         Name, Email address, Contact information

·         Business or Company Name(if applicable)

·         User type (Customer or Technician)

·         Login credentials (encrypted)

·         Any other personal details you submit through contact forms, registration, or subscriptions.

2.       Automatically Collected Information

When you visit our Site, we may collect:

·         IP address

·         Browser type

·         Device information

·         Pages visited

·         Cookies and similar tracking technologies (see Section 5)

3.       Collect service Related Information

·         Repair requests, chat logs, case notes

·         Uploaded documents, photos, or videos

·         Technician assignments and service status

4.       Payment and Transaction details (if applicable)

·         Payment confirmation details (via third-party gateways – no card details stored)

 

5.       How We Use Your Information

We may use your information to:

·         Provide and maintain our website

·         To register and manage your account

·         To match Customers with qualified Technicians

·         To coordinate remote and on-site repair services

·         To monitor and improve the quality of our services

·         To ensure security, detect fraud, and enforce platform policies

·         Send newsletters or promotional materials (if you opt-in)

·         To contact you with updates, notifications, or service-related messages

6.       We do not sell your personal information. We may share information only under this conditions:

·         With authorized Technicians or Customers as necessary to fulfill service requests.

·         With service providers that support our platform (e.g., cloud hosting, payment processing)

·         When required by law, legal proceedings, or regulatory authorities

·         With your explicit consent

All third-party providers we work with are contractually bound to protect your data.

 

7.       Your Rights and Choices

Depending on your location, you may have the right to:

·         Access or correct your data

·         Request deletion of your data

·         Object to or restrict data processing

·         Withdraw consent

·         Request deletion of your data

To exercise any of these rights, contact us at: [[email protected]]

(mailto: [email protected])Cookies and Tracking Technologies

We use cookies and similar technologies to:

·         Remember user preferences

·         Analyze site traffic

·         Customize content

·         You can manage or disable cookies via your browser settings.

8.       Data Security

We implement appropriate security measures to protect your data, incuding.

·         Encrypted communication (HTTPS)

·         Password hashing and secure authentication

·         Access controls and activity monitoring

·         Regular backups and security audits

However, no method of transmission over the internet is 100% secure. Users are advised to safeguard their login credentials and report suspicious activity.

9.       Data Retention

We retain your information as long as your account is active and for a reasonable period thereafter to:

·         Fulfill legal obligations

·         Resolve disputes

·         Enforce our agreements

·         You may request deletion of your data, subject to our legal and operational requirements.

10.   Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

11.   Children's Privacy

GE-FIX is not intended for children under 18. We do not knowingly collect data from Minors.

12.   Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via the app or email. Your continued use of GE-FIX after changes constitutes acceptance.

Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: [[email protected]]

(mailto:[email protected])

Mailing Address: 2nd Floor, Landmark House 52-54, Isaac John street GRA-Ikeja, Lagos, Nigeria.