PRIVACY
POLICY
Here
is a *Privacy Policy* tailored for *GE-TECH Limited’s* application *GE-FIX
Helpdesk, designed to be presented and acknowledged by **Customers* and
*Technicians* during the user onboarding process.
##
*GE-FIX Helpdesk – Privacy Policy*
*Operated
by GE-TECH Limited*
*Effective
Date: * \[Auto-generated]
GE-TECH
Limited (“we”, “our”, or “us”) is committed to protecting the privacy and
personal data of users of the *GE-FIX Helpdesk Application* (“GE-FIX”). This
Privacy Policy explains what data we collect, how we use it, and your rights as
a user of our platform.
This
policy applies to all users, including *Customers* and *Technicians*.
###
*1. Information We Collect*
We
collect the following categories of information from you when you use the
GE-FIX Helpdesk:
####
a. *Account & Profile Information*
*
Full name, email address, phone number
*
Business or company name (if applicable)
*
User type (Customer or Technician)
*
Login credentials (encrypted)
####
b. *Device & Technical Information*
*
Device type, operating system, browser version
*
IP address, location (when necessary for technician dispatch or regional
services)
####
c. *Service-Related Information*
*
Repair requests, chat logs, case notes
*
Uploaded documents, photos, or videos
*
Technician assignments and service status
####
d. *Payment & Transaction Details* (if applicable)
*
Payment confirmation details (via third-party gateways – no card details
stored)
---
###
*2. How We Use Your Information*
We
use the information collected for the following purposes:
*
To register and manage your account
*
To match Customers with qualified Technicians
*
To coordinate remote and on-site repair services
*
To monitor and improve the quality of our services
*
To ensure security, detect fraud, and enforce platform policies
*
To contact you with updates, notifications, or service-related messages
We
*do not sell or rent* your personal information to third parties.
###
*3. Sharing of Information*
We
may share information only under these conditions:
*
With authorized Technicians or Customers as necessary to fulfill service
requests
*
With service providers that support our platform (e.g., cloud hosting, payment
processing)
*
When required by law, legal proceedings, or regulatory authorities
*
With your explicit consent
All
third-party providers we work with are contractually bound to protect your
data.
###
*4. Data Security*
We
implement strong technical and organizational measures to protect your data,
including:
*
Encrypted communication (HTTPS)
*
Password hashing and secure authentication
*
Access controls and activity monitoring
*
Regular backups and security audits
However,
no system is 100% secure. Users are advised to safeguard their login
credentials and report suspicious activity.
###
*5. Data Retention*
We
retain your information as long as your account is active and for a reasonable
period thereafter to:
*
Fulfil legal obligations
*
Resolve disputes
*
Enforce our agreements
You
may request deletion of your data, subject to our legal and operational
requirements.
###
*6. Your Rights*
You
have the right to:
*
Access the personal data we hold about you
*
Correct inaccurate or incomplete data
*
Request deletion of your data
*
Object to or restrict certain types of data processing
*
Withdraw consent at any time (where applicable)
To
exercise any of these rights, contact us at:
*[[email protected]](mailto:[email protected])*
###
*7. Children's Privacy*
GE-FIX
is not intended for use by individuals under the age of 18. We do not knowingly
collect data from minors.
###
*8. Changes to This Policy*
We
may update this Privacy Policy from time to time. Any material changes will be
communicated via the app or email. Your continued use of GE-FIX after changes
constitutes acceptance.
###
*9. Contact Us*
*GE-TECH
Limited*
Email:
*[[email protected]](mailto:[email protected])*
Phone:
*+234 \[Your Business Contact Number]*
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style="text-align: center; margin-top: 20px;">
<strong>[ ] I Have Read and Accept the
Privacy Policy</strong>
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