Privacy
Policy
Your privacy is important to us. This
Privacy Policy explains how GE-FIX Nigeria Limited ("we",
"us", or "our") collects, uses, shares, and protects your
personal information when you visit our website [https://getecsolutions.com]
(the "Site") and GE-FIX Helpdesk Application.
This policy applies to all users, including Customers and Technicians.
1. Information We Collect:
We may collect the
following types of information:
Information
You Provide
·
Name,
Email address, Contact information
·
Business
or Company Name(if applicable)
·
User
type (Customer or Technician)
·
Login
credentials (encrypted)
·
Any
other personal details you submit through contact forms, registration, or
subscriptions.
2. Automatically Collected Information
When you visit our Site, we may collect:
·
IP
address
·
Browser
type
·
Device
information
·
Pages
visited
·
Cookies
and similar tracking technologies (see Section 5)
3.
Collect
service Related Information
·
Repair
requests, chat logs, case notes
·
Uploaded
documents, photos, or videos
·
Technician
assignments and service status
4.
Payment
and Transaction details (if applicable)
·
Payment
confirmation details (via third-party gateways – no card details stored)
5. How We Use Your Information
We may use your information to:
·
Provide
and maintain our website
·
To
register and manage your account
·
To
match Customers with qualified Technicians
·
To
coordinate remote and on-site repair services
·
To
monitor and improve the quality of our services
·
To
ensure security, detect fraud, and enforce platform policies
·
Send
newsletters or promotional materials (if you opt-in)
·
To
contact you with updates, notifications, or service-related messages
6. We do not sell your personal information. We may share
information only under this conditions:
·
With authorized
Technicians or Customers as necessary to fulfill service requests.
·
With service
providers that support our platform (e.g., cloud hosting, payment processing)
·
When required by
law, legal proceedings, or regulatory authorities
·
With your explicit
consent
All third-party providers we work with are
contractually bound to protect your data.
7. Your Rights and Choices
Depending on your
location, you may have the right to:
·
Access
or correct your data
·
Request
deletion of your data
·
Object
to or restrict data processing
·
Withdraw
consent
·
Request
deletion of your data
To exercise any of these rights,
contact us at: [[email protected]]
(mailto: [email protected])Cookies and Tracking Technologies
We use cookies and
similar technologies to:
·
Remember
user preferences
·
Analyze
site traffic
·
Customize
content
·
You
can manage or disable cookies via your browser settings.
8. Data Security
We implement appropriate security
measures to protect your data, incuding.
·
Encrypted
communication (HTTPS)
·
Password
hashing and secure authentication
·
Access
controls and activity monitoring
·
Regular
backups and security audits
However, no method of transmission
over the internet is 100% secure. Users are advised to safeguard their login
credentials and report suspicious activity.
9. Data Retention
We retain your information as long
as your account is active and for a reasonable period thereafter to:
·
Fulfill
legal obligations
·
Resolve
disputes
·
Enforce
our agreements
·
You
may request deletion of your data, subject to our legal and operational
requirements.
10. Third-Party Links
Our site may
contain links to third-party websites. We are not responsible for their privacy
practices. We encourage you to review their privacy policies.
11. Children's Privacy
GE-FIX is not
intended for children under 18. We do not knowingly collect data from Minors.
12. Changes to This Policy
We may update this
Privacy Policy from time to time. Any material changes will be communicated via
the app or email. Your continued use of GE-FIX after changes constitutes
acceptance.
Contact
Us
If you have any questions about this
Privacy Policy, contact us at:
Email: [[email protected]]
(mailto:[email protected])
Mailing
Address:
2nd Floor, Landmark House 52-54, Isaac John street GRA-Ikeja, Lagos, Nigeria.
