## *GE-FIX Helpdesk – Terms and Conditions*

 

Below is a *Terms and Conditions* document tailored for the *GE-FIX Helpdesk Application* by *GE-TECH Limited, meant to be acknowledged by both **Customers* and *Technicians* during onboarding:

 

## *GE-FIX Helpdesk – Terms and Conditions*

 

*Operated by GE-TECH Limited*

*Effective Date:* \[Auto-populated]

 

These Terms and Conditions (“Terms”) govern your access to and use of the *GE-FIX Helpdesk Application* (“GE-FIX”), operated by *GE-TECH Limited*. By creating an account or using the application, you agree to be bound by these Terms.

 

 

### *1. About GE-FIX Helpdesk*

 

GE-FIX is an ICT platform designed to connect *Customers* with certified *Technicians* for the support and maintenance of *End-of-Life (EOL) Original Equipment Manufacturer (OEM) equipment. Services may be offered **remotely* or *on-site*, depending on user needs and availability.

 

 

### *2. User Types & Roles*

 

#### a. *Customers*

 

* Request support for EOL equipment.

* Provide accurate details about devices and issues.

* Approve or reject service estimates before work begins.

 

#### b. *Technicians*

 

* Respond to service requests promptly and professionally.

* Provide accurate diagnoses and fair estimates.

* Maintain confidentiality and uphold ethical standards.

 

### *3. User Eligibility*

 

To use GE-FIX, you must:

 

* Be at least 18 years old.

* Provide accurate and complete registration information.

* Use the platform only for lawful and authorized purposes.

 

GE-TECH Limited reserves the right to approve, restrict, or revoke user access at its sole discretion.

 

### *4. Service Scope and Limitations*

 

GE-FIX facilitates:

 

* Matching of Customers with Technicians

* Tracking of job requests and progress

* Secure communication between parties

* Logging of reports, diagnostics, and service history

 

*GE-TECH Limited is not liable* for the actual quality or outcome of services rendered by third-party Technicians, except where expressly managed or verified by GE-TECH.

 

 

### *5. User Conduct and Responsibilities*

 

By using the platform, you agree NOT to:

 

* Post false, misleading, or fraudulent information

* Impersonate any person or entity

* Interfere with the app’s operation or security

* Attempt to extract or reverse-engineer platform data

* Harass, threaten, or abuse other users

* Use the platform for illegal or unauthorized activities

 

Violations may lead to account suspension, termination, or legal action.

 

 

### *6. Payments and Fees*

 

If paid services are offered through GE-FIX:

 

* Payments will be processed via third-party gateways

* Users agree to the terms of those payment processors

* Technicians and Customers will receive transparent breakdowns of any fees or charges

 

GE-TECH Limited is not responsible for failed or delayed payments due to third-party systems.

 

 

 

### *7. Intellectual Property*

 

All intellectual property related to the GE-FIX platform—designs, content, features, and branding—are the sole property of *GE-TECH Limited* and may not be copied or reproduced without permission.

 

### *8. Privacy and Confidentiality*

 

By using the GE-FIX platform, you agree to our \[Privacy Policy] and \[Non-Disclosure Agreement], which explain how your data is collected, used, and protected.

 

### *9. Disclaimers and Limitations of Liability*

 

* The platform is provided “as is,” with no guarantees of uptime or fault-free operation.

* GE-TECH is not responsible for damage, loss, or misuse of data due to your negligence or third-party interactions.

* Users accept responsibility for verifying the competence of any Technician outside the platform’s verification scope.

 

### *10. Termination*

 

GE-TECH Limited may suspend or terminate your access to the platform at any time for breach of these Terms or misuse of the platform. You may also deactivate your account at any time.

 

### *11. Governing Law*

 

These Terms shall be governed by the laws of the *Federal Republic of Nigeria*. Disputes shall be resolved through good-faith negotiations or arbitration where necessary.

 

### *12. Amendments*

 

GE-TECH Limited may revise these Terms periodically. Material changes will be notified via email or in-app alerts. Continued use after such updates constitutes acceptance.

 

### *13. Contact Information*

 

For inquiries, feedback, or concerns:

 

*GE-TECH Limited*

Email: *[[email protected]](mailto:[email protected])*

Phone: *+234 \[Insert Business Number]*

 

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  <strong>[ ] I Have Read and Agree to the Terms and Conditions</strong>

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